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Having problems with your Phantom 820 integrated lighting?
Posted by Ryan C on 19 November 2012 07:45 PM

Please note that there are two connectors that must be connected in order for the Phantom 820 lighting to function properly. The SATA connector must be attached to a SATA connection from your power supply and the +/- P LED connector must be attached to the P LED pins on your motherboard.

If you are still experiencing issues with your Phantom 820 integrated lighting system, please see our troubleshooting guide located in the knowledgebase.

Thank you for choosing the NZXT Phantom 820. We hope you enjoy the case just as much as we enjoyed making it!


NZXT Support Team

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Autoclose Bug
Posted by Rob Teller on 28 August 2012 05:27 AM

Hello all,


We have had a long running bug where our autoclose workflow would still try to close tickets that haven't been replied to by a customer service. We believe that we have fixed this bug, if anyone still experiences this bug, please reply below to help us sort it out.



Thanks, Rob.

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Introducing the new NZXT Support
Posted by Rob Teller on 20 February 2012 05:31 AM

Hello All!

Today NZXT is launching our new system for support. This is a big step forward for us moving from email based communication. The new system will feature tickets, live chat, and a knowlegebase. This new system will eventually be launching globally for all NZXT customers, but at this time the beta is intended only for US/Canada customers. After the short beta period we will roll the system out to all countries and will vastly improve our ability to support you. :)

If you happen to happen to come across any issues that prevent you from being able to use our new support system, you may still contact as usual.


Thanks, NZXT Support Staff.

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