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Nov
19
Having problems with your Phantom 820 integrated lighting?
Posted by Ryan C on 19 November 2012 07:45 PM

Please note that there are two connectors that must be connected in order for the Phantom 820 lighting to function properly. The SATA connector must be attached to a SATA connection from your power supply and the +/- P LED connector must be attached to the P LED pins on your motherboard.

If you are still experiencing issues with your Phantom 820 integrated lighting system, please see our troubleshooting guide located in the knowledgebase.

http://nzxt.com/support/index.php?/Knowledgebase/Article/View/37/0/phantom-820-integrated-hue-lighting-isnt-working

Thank you for choosing the NZXT Phantom 820. We hope you enjoy the case just as much as we enjoyed making it!

Sincerely,

NZXT Support Team


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Aug
28
Autoclose Bug
Posted by Rob Teller on 28 August 2012 05:27 AM

Hello all,

 

We have had a long running bug where our autoclose workflow would still try to close tickets that haven't been replied to by a customer service. We believe that we have fixed this bug, if anyone still experiences this bug, please reply below to help us sort it out.

 

 

Thanks, Rob.


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Feb
20
Introducing the new NZXT Support
Posted by Rob Teller on 20 February 2012 05:31 AM

Hello All!

Today NZXT is launching our new system for support. This is a big step forward for us moving from email based communication. The new system will feature tickets, live chat, and a knowlegebase. This new system will eventually be launching globally for all NZXT customers, but at this time the beta is intended only for US/Canada customers. After the short beta period we will roll the system out to all countries and will vastly improve our ability to support you. :)

If you happen to happen to come across any issues that prevent you from being able to use our new support system, you may still contact service@nzxt.com as usual.

 

Thanks, NZXT Support Staff.


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